The Director for Constituent Services will write periodically about common constituent services complaints and issues to help those that may be facing similar problems learn about the resources that are availabe for help and assistance. 

The Multi-Door Dispute Resolution Division of the in D.C Superior Court
 
Hello as the Constituent Services Director for Councilmember Wells of Ward 6 I can’t express how much I feel it is my job to help others who come to me for assistance.

Today I came across some crucial information that might be beneficial to anyone who needs legal assistance or mediation without the need to file a civil case in court.  Thus, the D.C. Superior Court operates the "Multi-Door Dispute Division".

According the materials provided by the court, "The multi-door concept was invented by Harvard Law Professor Frank Sander to end the public’s dissatisfaction with the court, alleviate the court’s cases; and provide a one stop shop where people have access to alternative dispute resolution processes, such as mediation, conciliation, arbitration and case evaluation.  The program provides a way for the public and the courts to save time and money, offers confidential process and allows parties the abilities to have a say in how their issues would be resolved.”

One of the most popular programs is the Community Information and Referral Program (CIRP).  You will find this program useful because it provides mediation for matters including neighborhood disputes such as trees, fences, barking dogs and noise. It can also be helpful regarding consumer disputes about products and services; roommate disputes over property and bill payments, landlord/tenant security issues such as security deposits and rent; and family issues such as custody, visitation support, divorce and separation matters.  In addition the CIRP also can be a great resource to alleviate condo conversion/renters and condo association/homeowner and property management disputes.

In addition, there are several other components that make up the Multi-Door Dispute Resolution Division including the CIRP. They are the Civil Mediation Program, which hears small claims cases of $500.00 or more; the Small Claims Mediation Program, which hear small claims cases of $500.00 or less; Child Protection Mediation, Landlord and Tenant Mediation Program; the Tax and Probate Mediation Program; and the Family Mediation Program.

If you or someone you know needs assistance, this program is a great place resolve a civil conflict.  The service is free to District Residents; there is never a court case filed and it is confidential.   To contact the CIRP please call 202-879-1549.